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How can I request a study back-up recovery?

Upon inquiry and in emergency situations, we can restore a back-up of a study. Doing this might lead to additional fees in certain cases.

To request a back-up recovery, please contact support@castoredc.com and include the following details:

  • Reason the back-up should be made
  • The title of the study
  • The closest date and time point that the recovery should date back to¬†

Please note that any changes made in the study after the indicated date and time will be lost.


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  1. Castor Support Team

  2. Posted