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Frequently Asked Questions
Creating the study forms
How can I add new institutes?
What are 'required' fields?
How do I get an overview of my variables and option groups?
How do I use bold/italic/underlined text?
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How can I verify data in Castor?
Can I change the values for missing data?
Where can I review the audit trail?
Can I sort the reports in a certain order?
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What does "going live" mean?
How do I set my study to live?
Can I still change the forms when my study is live?
What is the difference between surveys, survey packages and survey package invitations?
Can surveys be filled in on site?
Can I create one general survey link that can be shared with multiple participants?
How can I test a survey?
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Importing and exporting data
Can I import existing data into Castor?
What are the limits for importing data?
Can I import reports into Castor?
Can I import email addresses to which I will send surveys?
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Users and user rights
Can I send an email to the users in my study?
When are "manage records" rights necessary?
What are user roles?
How can I test data entry in a study which is not live yet?
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I want to show a phase or step instead of hiding it. How do I do that?
Will changing the name of a phase affect the automations?
Can I create automations based on randomization allocation?
Advanced Castor features
What is metadata?
Can I use an Application Programming Interface (API) to access Castor?
How can I check my study statistics?
After copying a step, all dependencies disappeared
I use two-factor authentication and have a new device
I created a record with a wrong record ID. Can I change it?
How can I request a study back-up recovery?
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Costs and payment
When is my study free of charge?
What payment methods are available for my study, and what will it cost?
My study has more inclusions/lasts longer then expected. Now what?
Is there a demo version of Castor available?
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Can I work in Castor using other languages?
Is there a data back-up in Castor?
How can I migrate a study to another server?
How do I cite Castor EDC in my paper?
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