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Surveys

  • What is the difference between surveys, survey packages and survey package invitations?

    Surveys are the individual questionnaires that you send to participants, which are created as forms in the Structure tab.  Survey packages act as digital folders for your surveys, and allow you to sen...

  • Can surveys be filled in on site?

    Completing survey via a web browser If you do not have the email address of the survey participant or you want the respondent to directly fill in a survey during a visit on site, you can still use the...

  • Does Castor support surveys for participants of a study?

    Yes, it does. Surveys can be used to let participants enter data themselves. This can save time for the researcher and gives the participant the ability to fill in the information at his own convenien...

  • How can I test a survey?

    Testing a survey intended for web browser Once you have created a survey and a test record, you can try to send an email with the survey to yourself, by adding your own email address to a record. You ...

  • Why are survey invitations sent from no-reply@castoredc.com?

    The standard address from which surveys are sent is no-reply@castoredc.com. This will always appear as the sender email address.  When you select a user email address as the sender, the participant (r...

  • Can I change a survey after it has been sent?

    Changing a survey structure after it has been sent will modify it for all the recipients (future and present) of a survey. Deleting the fields or steps of an already sent and completed survey will lea...

  • Are surveys compatible with mobile devices?

    Through Castor, it is possible to send surveys which can be completed either via a web browser (for example, Chrome, Firefox)  or via Castor Connect app. Surveys created for web browsers Castor survey...

  • Is there a way to unsubscribe from survey emails?

    If respondents do not want to participate in your study anymore, they should inform a member of the study team. That member (or another study user with sufficient permissions) can archive the planned ...

  • What will a survey participant see when they try to open a locked survey?

    When a web browser based survey was sent and locked, if the survey participant tries to open the survey, they will see this message: In Castor Connect locked / completed surveys are not available for ...

  • Can I set up automatic survey reminders?

    It is possible to set up an automated reminder when creating/editing survey package. This is a generic setting for the survey package and will always be applied when an invitation is sent for that sur...