It is possible to copy the field dependencies when copying a step. You have to choose to have the dependencies in the copied step reference to the original fields or the new copied fields. If the dep...
When changing to a new mobile device where 2-factor authentication is enabled for your account, it is necessary to first verify your new device within the Google Authenticator app or temporarily disab...
Once a record is created, it's not possible to modify the record ID. It is possible to export the data that has been collected for this record ID, then create a new record ID and import the collected...
Upon inquiry and in emergency situations, we can restore a back-up of a study. Doing this might lead to additional fees in certain cases. To request a back-up recovery, please contact support@castored...
This article provides an overview of errors you might find in your calculation field in data entry. The most common reason for calculation errors are mistakes in syntax (in the calculation template). ...
What happened? If you have previously entered data in a grid field and it is gone or has disappeared, it is most likely because you have changed the grid field after data was entered. For example, you...