Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • Contact Us
  • Home
  • CDMS
  • Frequently Asked Questions
  • Troubleshooting

My study is not in the list - what happened? EDC/CDMS

Contact Us

If you still have questions or prefer to get help directly from an agent, please submit a request.
We’ll get back to you as soon as possible.

Please fill out the contact form below and we will reply as soon as possible.

  • CDMS
    Castor CDMS Manual Castor CDMS Calculations Manual Frequently Asked Questions Articles for Data Managers Castor CDMS Compliance Release Documents
  • eConsent
    Castor eConsent Manual Castor eConsent Compliance Release Documents
  • SMS
    Castor SMS Manual Castor SMS Compliance Release Documents
  • Castor Connect
    Castor Connect Compliance Release Documents Castor Connect Manual Castor Connect - Participant Quick Start Guide
  • Helpdesk
    News Other Resources Castor products knowledge resources
  • Status page
  • Completing a Study
+ More

If you log in to Castor and can't find a study in your 'My Studies' overview, follow the guidance below to troubleshoot the cause:

  • Account - do you have multiple Castor accounts? If so, check which account you're currently signed into. If unsure, try logging in on the other account to see if the study is listed there.
  • Archived study - since August 2019, studies can be archived by a study admin. To check for archived studies, click on the 'Filters' button and check the box 'Show Archived'. Archived studies are marked 'Archived'. If you still need to have access to the study, use the context menu beside the study to contact the study admin:

If you are a study admin, you can also un-archive the study from this menu.

edc issue missing study

Was this article helpful?

Yes
No
Give feedback about this article

Related Articles

  • Calculation errors: EDC/CDMS
  • I created a record with a wrong participant id can I change it: EDC/CDMS
  • Data in a grid field has disappeared. How can I fix it?: EDC/CDMS
  • API troubleshooting: EDC/CDMS
ISO 27001
FDA - 21 CFR part 11
ICH GCP compliant
HIPAA compliant
CDISC
ISO 9001
gdpr compliant

Products & Industries

  • Electronic Data Capture (EDC)
  • ePRO
  • eConsent
  • Decentralized Clinical Trials (DCT)
  • Clinical Data Management
  • Medical Device & Diagnostics
  • Biotech & Pharma
  • CROs
  • Academic Research

Resources

  • Thought Leadership
  • Blog
  • Castor Academy
  • Knowledge Base

 

Company

  • About Us
  • Careers
  • News
  • Contact Support
  • Contact Us

Legal & Compliance

  • Terms of Use
  • Privacy & Cookie Statement
  • Responsible Disclosure Policy
  • Good Clinical Practice (GCP)
  • ISO Compliance Certificates
  • GDPR & HIPAA Compliance
  • Security Statement

© 2022, Castor. All Rights Reserved.

Follow us on social media


Knowledge Base Software powered by Helpjuice

Definition by Author

0
0
Expand