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Frequently Asked Questions
Creating the study forms
- Should I use a Grid or a Repeated measure in EDC/CDMS?
- How can I add new sites in EDC/CDMS?
- What are 'required' fields in EDC/CDMS?
- How do I get an overview of my variables and option groups in EDC/CDMS?
- Can I upload a study logo in EDC/CDMS?
- Can I copy visits and forms in EDC/CDMS, so I don’t have to rebuild them entirely?
- How can I search for fields in the Study forms builder in EDC/CDMS?
- Can I make a field dependent on multiple fields in EDC/CDMS?
- Can I add photos and videos to the study forms in EDC/CDMS?
- How do I use only month and year instead of a full date in EDC/CDMS?
- How can I test my study in EDC/CDMS?
- Can I use a template or re-use a form I already built in Castor ED/CDMS?
- Can I send patient notifications via email or text message (SMS) in Castor EDC/CDMS?
- How do I delete a site in EDC/CDMS?
- Can I add a link in my forms in EDC/CDMS?
- What does 'study type' mean? Which type should I use for my study in EDC/CDMS?
- How to create a test environment for a study in EDC/CDMS?
- How can I include repeating in the regular CRF (study form) in EDC/CDMS?
- What is the difference between the types of repeating data in EDC/CDMS?
- Can I change the text format in EDC/CDMS?
- I cannot delete my report structure in EDC/CDMS
- Can I display a URL in my calculation field in EDC/CDMS?
- Can I use calculations in repeating data in EDC/CDMS?
- Can I hide a field that was previously used, without deleting already collected data?
- When building the eCRF can we use a template or a previous study built in EDC/CDMS?
Collecting data
- Can I change the values for missing data?
- Where can I review the audit trail?
- How can I verify data in Castor?
- Can I sort the repeating data in a certain order?
- How do I input a number with a decimal?
- What is the maximum length of text for fields and options?
- Fill in repeating data forms for a participant
- How can I enter data in Castor?
- Can I enter a time using the exact minutes instead of quarter hour intervals?
- Can I gather data for multiple research centers?
- How do we use dual data entry procedures in Castor?
- How to lock a participant to prevent further data entry
- Why does my calculation not have a value?
- Why can't I open/enter my study?
- What to do if a subject withdraws consent?
- What is the difference between SDV, signature and lock?
- How to do study setup for patient from site A going to site B for operation/treatment?
- Can I upload large image files or videos in EDC/CDMS?
Going live
- What does "going live" mean in EDC/CDMS?
- How do I set my study to live in EDC/CDMS?
- Can I still change the forms when my study is live in EDC/CDMS?
- What happens if I reset randomization upon going live in EDC/CDMS?
- Can I change the name of my study after going live in EDC/CDMS?
- What is a billing code and how do I get it in EDC/CDMS?
- How to set your study to live using billing code in EDC/CDMS
Surveys
- What is the difference between surveys, survey packages and survey package invitations in EDC/CDMS?
- Can surveys be filled in on site in EDC/CDMS?
- Does Castor support surveys for participants in EDC/CDMS?
- How can I test a survey in EDC/CDMS?
- Why are survey invitations sent from no-reply@castoredc.com in EDC/CDMS?
- Can I change a survey after it has been sent in EDC/CDMS?
- Are surveys compatible with mobile devices in EDC/CDMS?
- Is there a way to unsubscribe from survey emails in EDC/CDMS?
- What will a survey participant see when they try to open a locked survey in EDC/CDMS?
- Can I set up automatic survey reminders in EDC/CDMS?
- Can I add an image in the survey introduction or invitation email in EDC/CDMS?
- Can I add a link to a website in the survey invitation in EDC/CDMS?
- Can I cancel a survey invitation in EDC/CDMS?
- What happens to the survey if the study is ‘not live’ in EDC/CDMS?
- How can I print a survey in EDC/CDMS?
- Can I use calculations in surveys in EDC/CDMS?
- Can I increase the size of questions in a survey in EDC/CDMS?
- Why didn't the participant receive the survey I sent in EDC/CDMS?
- Is it possible to change the selection of surveys after I have created a survey invitation that is planned or even sent already in EDC/CDMS?
- How do I send out a survey (package) in multiple languages in EDC/CDMS?
- How do I enter survey data that has been collected on paper in EDC/CDMS?
- Can I display study data in my survey or repeating data and vice versa in EDC/CDMS?
- Can I use repeating data/repeated measures in surveys in EDC/CDMS?
- Castor Connect ePRO app
- Can I send a second survey only to participants who completed the first in EDC/CDMS?
- Our studies are often multi-national. Does the EDC/CDMS system support different languages?
Importing and exporting data
- Can I import existing data into Castor EDC/CDMS?
- What are the limits for importing data in EDC/CDMS?
- Can I import repeating data into Castor EDC/CDMS?
- Can I import email addresses to which I will send surveys in EDC/CDMS?
- Can I import 'User Missing' data in EDC/CDMS?
- Can I export the audit trail in EDC/CDMS?
- Can I export a data dictionary for my study in EDC/CDMS?
- Can I perform a bulk export of uploaded files in EDC/CDMS?
- Can I import data into surveys in Castor EDC/CDMS?
- Can I export email addresses linked to the participants in EDC/CDMS?
- Why does the export contain new variables for the checkboxes in EDC/CDMS?
- Do you support CDISC ODM format for importing data?
- Can data be exported from EDC/CDMS for analysis and in what formats?
- Can I export and import partial dates in EDC/CDMS?
Automation Engine
- I want to show a visit or form instead of hiding it. How do I do that in EDC/CDMS?
- Will changing the name of a visit affect the automations in EDC/CDMS?
- Can I create automations based on randomization allocation in EDC/CDMS?
- Troubleshooting: Why does my automation not work in EDC/CDMS?
- Can I create automations based on checkbox fields in EDC/CDMS?
Application Programming Interface (API)
- Can I use an Application Programming Interface (API) to access Castor CDMS?
- Is it possible to upload files with the API in EDC/CDMS?
- Can I retrieve uploaded files through the API in EDC/CDMS?
- Where can I find IDs for the study/field/repeating data instance/... for the API in EDC/CDMS?
- Can I add/edit a record’s email address through the API in EDC/CDMS?
- Can I import/post or export/get encrypted data from EDC/CDMS through the API?
- How are grid field values and checkbox values retrieved from the API in EDC/CDMS?
- Where can I find my user/client credentials to use the API/R package in EDC/CDMS?
- Parameters used in the API in EDC/CDMS
- Which data from EDC/CDMS can be retrieved (GET) and sent (POST) with the API?
- Which data can be extracted with the R package in EDC/CDMS?
- Can I use Castor's R package with every available R version?
- Is it possible to integrate my Shiny dashboard into Statistics in Castor EDC/CDMS?
- Does Castor EDC/CDMS have an API?
Troubleshooting
- API troubleshooting: EDC/CDMS
- After copying a step all dependencies disappeared: EDC/CDMS
- I use two factor authentication and have a new device: EDC/CDMS
- I created a record with a wrong participant id can I change it: EDC/CDMS
- How can I request a study back up recovery: EDC/CDMS
- Calculation errors: EDC/CDMS
- Data in a grid field has disappeared. How can I fix it?: EDC/CDMS
- My study is not in the list - what happened? EDC/CDMS
- How should I clear cookies and cache? EDC/CDMS
- API R package troubleshooting
- Can i check the operational status of castor products: EDC/CDMS
Miscellaneous
- Can I work in Castor CDMS using other languages?
- Is there a data back-up in Castor CDMS?
- How can I migrate a study to another server in EDC/CDMS?
- How do I cite Castor CDMS in my paper?
- Can I upload external randomization data in EDC/CDMS?
- Why does my password not work on a different server in EDC/CDMS?
- What is my organization’s Billing Code?
- What happens to my data if you go bankrupt or discontinue the product?
- I am writing a grant proposal and want to include you as a partner, do you do this?
- Does the EDC/CDMS system support randomization?
- Does the EDC/CDMS system support query management by study monitors?
- Can I access the EDC/CDMS system from anywhere? What internet browsers do you support?
Advanced Castor features
- What is large file upload, and how do I add this feature to my study in EDC/CDMS?
- What is metadata in EDC/CDMS?
- How can I check my study statistics in EDC/CDMS?
- Does randomization of test records affect the randomization in my study in EDC/CDMS?
- Metadata for Adverse Event Repeating Data in EDC/CDMS
- Annotated CRF in EDC/CDMS
- Does Castor EDC/CDMS have (statistical) reporting?
- Can I import data from my Electronic Medical Record (EMR) into EDC/CDMS?
Security
- Security Statement
- Where and how is data stored and backed-up (e.g. clouds or servers locations)?
- Is the Castor EDC/CDMS application secure?
- Does Castor EDC/CDMS work with firewalls?
- Does Castor EDC/CDMS support two-factor authentication?
- Can I delete information from the Castor EDC/CDMS system?
- ISO Standards
Compliance
- Will my study be compliant with GCP (Good Clinical Practice) guidelines if I use Castor EDC/CDMS?
- Who is the owner of the data and forms stored in EDC/CDMS?
- Is Castor EDC/CDMS compliant with 21 CFR Part 11?
- Is Castor EDC/CDMS a validated system?
- Do you comply with (clinical) regulations so I can run my CTIMPs (Clinical Trials of Investigational Medicinal Products) in Castor EDC/CDMS?
- Is Castor EDC/CDMS ISO27001 certified?
Training and support
- Is training to complete the eCRF required for physicians or researchers in EDC/CDMS?
- Do you provide technical support in EDC/CDMS?
- Do you provide one-on-one training/support in building the eCRF in EDC/CDMS?
- Is it possible to arrange a workshop or demonstration of the EDC/CDMS system?
- Can you build my study in EDC/CDMS for me?
Popular Articles
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- Submit a question or request
- API R package troubleshooting
- Two-factor authentication in EDC/CDMS
- Using the "for loop" in calculations in EDC/CDMS
- The study 'Settings' tab in CDMS
- Define user rights in CDMS
- Add a comment to a field in EDC/CDMS