This article details how to unlock a user account. In Castor, an account is locked when the user enters a wrong password 10 times.
Locked users
If a user has tried to log in more than 10 times using a wrong password, Castor will lock the account and prohibit access until the account is manually unlocked.
Note: The count of 10 incorrect entries accumulates over multiple trials or attempts, rather than being limited to a single trial.
The user will see a notification informing that the account is locked: "Login attempts are limited to 10, we have now locked your account for security purposes. Learn how to unlock your account on our help desk."
Unlocking user account
To unlock a user account, the user can request a password reset. Once the password reset is successfully completed, the user will be able to login with their new password.