To ensure data security and correct invoicing, specific requirements must be met before we can transfer a study, modify user access rights, or change a billing code.
Because these changes affect ownership and billing, written approval from both parties involved is strictly required before our support team can process the request.
What We Need From You
To help us process your request quickly, please ensure you have the following information ready before contacting support:
- The Study ID: The unique identifier of the study or project you wish to modify.
- Written Approval: Confirmation/consent from both the original owner/party and the new owner/party.
How to Submit Your Request
- Gather Approval: Obtain written confirmation (e.g., an email thread or signed confirmation) from both parties agreeing to the change.
- Contact Support: Send an email to our support team (support@castoredc.com) with the subject line: Request: [Transfer / Billing Change] - Study ID [Insert ID].
- Include Details: Attach or forward the written approvals and clearly state the Study ID and the exact changes that need to be made.
⚠️ Please note:
We cannot process any transfers or modifications without the Study ID and explicit written consent from both parties. Requests missing this information will be delayed.
Who counts as "both parties"?
Generally, this means the current owner (or financial contact) and the future owner (or new financial contact) of the study. If you are unsure who needs to sign off, please reach out to support for guidance.